Services
Fulfillment Services
The Order Fulfillment Group is located in a 28,000-square-foot fulfillment center in Indianapolis, situated between UPS, FedEx & US Postal hubs. This Midwest location is ideal for an order fulfillment company because it affords quick turnaround and efficiency.
Since 1989, we've provided outsourced, comprehensive distribution services, including order entry, Accounting Services, warehousing and receiving/returns, to companies across the country. Often, we work with marketing communications professionals, who are responsible for outsourcing to a fulfillment company.
We tailor our order fulfillment services to meet the needs of our clients. Our goal is to become a seamless extension of their business.
The Order Fulfillment Group has been in business since 1989. We operate under the following principles
- Honesty: It's not hard and never compromise.
- Integration: Become a seamless extension of our clients business.
- Solutions: Use teamwork and creativity to solve client requirements.
- Disclosure: Inform clients of conflict and resolve immediately.
- Green: Strive to improve our imprint on the environment.
Comprehensive Order Fulfillment Services for B2B & B2C Companies
At The Order Fulfillment Group, we manage your entire fulfillment operation — from the moment inventory arrives at our dock to the moment an order lands on your customer's doorstep. We serve businesses of all sizes across B2B, B2C, and eCommerce channels with a level of accuracy, speed, and transparency that sets us apart from typical fulfillment warehouses. We don't believe in forcing your operation into a one-size-fits-all mold. Instead, we build an end-to-end fulfillment solution that fits your product, your customers, and your supply chain — exactly the way you need it to work.
End-to-End Fulfillment Built for Your Business
True end-to-end fulfillment means owning every step of the process with equal precision. At TOFG, that means meticulous inbound receiving and inventory organization, real-time order processing as orders arrive from your storefront or ERP, accurate pick and pack execution, and carrier-optimized shipping dispatched daily. We manage returns processing with the same rigor as outbound orders — every return is inspected, documented, and restocked or dispositioned per your instructions. The result is a fulfillment cycle that runs efficiently, accurately, and without surprises.
B2B Order Fulfillment
TOFG's B2B fulfillment capabilities are built for the complexity that business-to-business shipping demands. We handle bulk order processing for distributors, resellers, and retail partners with precision — including pallet builds, LTL freight coordination, retail-ready packaging, compliance labeling, and EDI-capable workflows. Whether you're shipping to a regional distributor or stocking shelves at a national retailer, TOFG has the process discipline and carrier relationships to get it done right the first time.
B2C & eCommerce Order Fulfillment
For direct-to-consumer brands and eCommerce businesses, speed and accuracy at the single-unit level are everything. TOFG integrates directly with your eCommerce platform — Shopify, WooCommerce, Squarespace, Pinnacle Cart, and more — to pull orders automatically and begin fulfillment without manual intervention. We offer branded packaging options, custom inserts, and fast turnaround times that keep your customers satisfied and your reviews strong. Whether you're moving 50 orders a day or 5,000, TOFG scales with you.
Amazon Prep & Marketplace Fulfillment
Selling on Amazon requires strict compliance with FBA labeling, packaging, and bundling requirements — and a single mistake can mean costly rejections or delays. TOFG's Amazon prep services ensure your inventory arrives at Amazon fulfillment centers correctly labeled, properly packaged, and fully compliant on the first attempt. We handle bundling, poly-bagging, carton labeling, and shipment creation so you can focus on growing your listings, not managing logistics headaches.
Kitting & Assembly
From product bundling and subscription box assembly to multi-component promotional kits, TOFG's kitting and assembly services turn individual SKUs into market-ready packages. We work from your specifications to assemble, insert, label, and pack kits to your exact standards — at scale and with consistent quality. Whether it's a monthly continuity program or a one-time promotional campaign, our kitting team delivers precision and speed.
Returns Processing
Efficient reverse logistics are just as important as outbound fulfillment. TOFG processes returns quickly and accurately — inspecting each returned item against your defined criteria, restocking sellable units, and flagging or disposing of unsellable inventory per your instructions. Every return is documented and reported through our WMS so you maintain full visibility into your reverse supply chain. Faster returns processing means fewer chargebacks and better customer satisfaction.
Transparent Reporting & Technology
TOFG's cloud-based WMS keeps you in complete command of your inventory and order activity — from any device, at any time. Customizable reports cover shipping activity, inbound receiving, inventory adjustments, and order history, giving you the data you need to make confident business decisions. Our SOAP and REST API connectivity means TOFG integrates cleanly into your existing ERP, eCommerce platform, or custom technology stack without disruption.
Let's build a fulfillment solution around your business. Request a quote or call (317) 733-7755.